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Shipping & Returns

Shipping Locations:
The Do-It-Yourself Products on this site are marketed for shipment by function of this site to locations in the United States including Alaska, Hawaii, US Territories and Canada. Any areas outside of this are considered "International Shipments" and will not ship and process completely. contact us

Shipping Charges:
Shipping charges calculated on this site are actual UPS/FedEx ground charges. Both carriers always charge a few dollars extra for residential deliveries. This fee is calculated by them and reflect actual charges at the time of order on this site. All orders that are placed to ship to Hawaii or Alaska, Puerto Rico and US Island Territories will incur an extra Hazmat shipping charge. These locations are required to be shipped by Air Transport as HAZMAT (dangerous goods). If in doubt, please contact us first before placing your order.

Canadian Orders:
All orders going to Canada will incur an extra fee for duties and taxes apart from the shipping fees collected by the carrier before or at delivery. These extra costs are Standard U.S./Canada Trade Business and are the responsibility of the customer and are payable to the carrier as a brokerage fee.

Estimated Delivery:
In most cases, orders are shipped same day the order is placed (To ship same day, an order must be placed Mon - Fri before 12pm PST, excluding holidays). Orders placed Friday (after 12pm PST) through Sunday are usually shipped on the following business day, excluding holidays. For additional questions about your shipping options, please contact us.

International Shipping:
For ordering outside of US Territories and Canada, contact Multi-Tech Products for pricing and/or shipping arrangements. Most of the products we offer are considered HAZMAT, so we require a minimum order of $150.00 USD to ship internationally. Note that International orders are processed by the carries at a much higher HAZMAT rate fee. International HAZMAT Carrier fee can get costly, it is common to see a $300-400 USD total fee for HAZMAT Shipments on a 15 LB shipment into most countries from our US location.  

Carriers:
All orders are shipped via UPS or FedEx. Sorry, we can not ship via USPS due to the fact that most of our product is classified as HAZMAT (dangerous goods) and the USPS will not carry/deliver these types of packages.

P.O. Boxes:
Multi-Tech Products does not ship to P.O. Boxes.

Returns Policy:
In the case of a return for refund, any shipping and/or handling charges on the original order will not be refunded. At our discretion, we may levee a restocking fee of 15% of the cost of items returned.

Multi-Tech Products is not responsible for return shipping costs or damage on returned items. Units to be returned should be packed carefully in their original packaging. Please be advised that packages sent by normal US Postal Service cannot be tracked to ensure delivery. Since Multi-Tech Products cannot provide credit for a return without confirming its receipt, we recommend that you use a delivery service that can be tracked and or insured such as UPS or FedEx.